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Do you keep your phone number?
Yes. Your number stays on your website, your sign and your business listings. Nothing changes for your callers except that someone answers.
Call forwarding is a setting on your phone line. It passes the calls to your number on to another line: in this case, the line your AI receptionist answers.
Which calls should you forward?
You choose one of three ways.
All calls
Every call is answered right away, day and night.
Only missed calls
Your team picks up first. When nobody answers, the AI does.
Only after hours
Your office answers while it is open. The AI takes the calls when it is closed.
What do callers hear?
The AI answers right away, in your business's name, with no hold music and no phone menu.
The greeting says it's an AI assistant and that the call may be recorded. Then it answers questions, books on your calendar or takes the details you need.
What happens when the AI can't help?
It connects the caller to your staff or takes a message, and your team sees it in the dashboard.
Urgent calls go to you or your team as a live transfer, following your rules. After every call you get a summary, so nothing gets lost.
What should you check before you turn it on?
- The number for hand-offs should ring a person, like a direct line or a mobile phone. If it forwards back to the AI, the call goes round in a circle.
- Once forwarding is on, call your own number and listen to it answer.
How does it work with Kinglet?
Try your agent first on a private trial page, with no card. When it sounds right, choose Go live.
We connect your number, and you forward all calls, missed calls or after hours. Once you choose Go live, your calls are answered on your number within 5 business days, or your first month is free. Days spent waiting on you don't count.
Text messages need a separate carrier review, which can take a few weeks.