The terms, in plain words.

Kinglet is a service of Cancom Studio LLC, a company based in Los Angeles, California. In these terms, “we” and “us” mean Cancom Studio LLC, and “you” means the business that uses Kinglet.

By signing up for Kinglet or using it, you agree to these terms. You can reach us at info@cancomstudio.com.

Kinglet is an AI receptionist. It answers your business's calls, books appointments on your calendar, takes messages and hands calls to a person when one is needed. We build it, test it and watch it for you.

It's an AI, so it can make mistakes. Check the bookings and messages in your dashboard, and tell us when something should change.

Kinglet isn't an emergency service and can't send help. A caller with an emergency should hang up and call 911.

One account is for one business. Keep your login details safe, and don't share them. Every dashboard login needs two-step sign-in.

You're responsible for what happens under your account, including what the people you give a login to do. Tell us right away if you think someone else has used your login.

Building your agent and trying it is free, and you need no card for that. You try it on a private trial page, on a test line. No real callers and no patient calls are connected to it.

A trial includes 30 free minutes of test calls, and its link lasts 30 days. We may pause or limit trials, for example to keep lines free for live clients.

In short: From $150 a month, setup included.

• Starter is $150 a month, with 200 minutes included.
• Standard is $500 a month, with 1,000 minutes included.
• Custom is quoted in writing, for more locations, higher volume or your own systems.

Setup is included on Starter and Standard. Extra minutes start at $0.50 a minute on Starter and $0.26 on Standard. They cost more with some AI models and voices. Minutes are counted to the second and added up across the month.

Prices are in US dollars. The pricing page has the current list. We'll email you at least 30 days before a price change takes effect, so you can cancel first if you choose.

You pay nothing while you try. When you choose Go live, you pay for your first month. Then your plan renews each month, and your card is charged automatically until you cancel.

Minutes over your plan's included minutes are charged at your plan's extra minute rate, on your next invoice. Our payment processor handles card payments. We never see or store your card number.

Once you choose Go live, your agent is answering on your number within 5 business days, or your first month is free.

Days spent waiting on you don't count, such as waiting for you to forward your line or to sign an agreement we need. If we miss it, we refund your first month. If you think we missed it and you haven't heard from us, email info@cancomstudio.com.

You can cancel any time from the Billing page in your dashboard. Your plan stays active until the end of the month you paid for, and you won't be charged again. We don't refund part of a month.

When you use Kinglet, you agree that:

• you have the right to use and forward the phone number you connect to Kinglet;
• you use Kinglet lawfully, and only for your own business;
• the facts you give us about your business, like your hours, services and prices, are right, and you tell us when they change;
• callers hear that they're talking to an AI and that the call may be recorded, and you won't ask us to remove that;
• outbound calls and texts go only to people whose consent is on record;
• you keep your own legal duties, like a practice's own HIPAA steps.

A business that handles patient health information signs a Business Associate Agreement with us before any patient call. Other businesses don't need one.

Your agent doesn't take real patient calls until your agreement is signed and our own checks are finished. You can try Kinglet free before then. Kinglet never gives medical advice: it doesn't judge symptoms or suggest treatment.

Program: Kinglet text messages. Cancom Studio LLC sends these texts for the businesses that use Kinglet.

• What we send: texts callers ask for during a call, like appointment confirmations and reminders, and call alerts to a business's own staff.
• How often: message frequency varies with your calls and bookings.
• Message and data rates may apply.
• Reply STOP to stop getting texts, or HELP for help. You can also email info@cancomstudio.com.
• Agreeing to get texts isn't a condition of buying anything.
• Carriers aren't liable for delayed or undelivered messages.

Texting starts on a line only after the phone carriers' review, which can take a few weeks. Our Privacy Policy explains how we handle mobile numbers.

If you forward your own number to Kinglet, it stays yours. Turn the forwarding off, and it rings as it did before. If you use a phone number we provided, ask us before you cancel, and we'll tell you your options.

Recordings and transcripts are deleted on the schedule in our Privacy Policy. Email us to have your call details and account deleted.

What we don't promise. We work to keep Kinglet answering, but we don't promise it will never be down or never make a mistake, and we don't promise business results, like more bookings. Apart from the promises in these terms, Kinglet is provided as it is.

Limits on what we owe. As far as the law allows, we aren't responsible for indirect losses, like lost profits or lost business. Our total responsibility for any claim is limited to what you paid us for Kinglet in the 12 months before the claim.

Ending the service. We may pause or end your service if a bill goes unpaid, if Kinglet is used against the law or these terms, or if its use puts callers or our systems at risk. We'll tell you by email when we can.

The law. California law applies to these terms. Nothing here takes away rights that the law says can't be taken away.

Changes. We post changes here with a new date. For a change that affects your plan, we email you before it takes effect.